Data, KPIs, and Continuous Improvement Loops
Start with On-Time In-Full, First-Attempt Delivery Rate, Cost per Successful Drop, and Customer Effort Score. Add carbon per drop if sustainability is a promise. Comment which KPI you’ll tackle first, and we’ll share a simple benchmarking guide.
Data, KPIs, and Continuous Improvement Loops
Spreadsheets, free mapping APIs, and mobile photo logs can deliver 80% of the value. Schedule a weekly standup to review outliers. Subscribe to get a template workbook designed specifically for SMEs optimizing last-mile delivery without big budgets.
